Business Operations​

Welcome to FMC’s Operations Consulting, where excellence in operations management becomes the key to achieving a competitive advantage in today’s dynamic business environment. Our dedicated team of operations consultants is committed to helping clients unlock value in every aspect of their operations.

Operations can be a vital component of competitive advantage—and achieving excellence is more important than ever. FMC’s operations consulting team help clients unlock value from every aspect of their operations. 

Maximizing operational efficiency and effectiveness has never been easy. Yet excelling at operations management is even more daunting today owing to supply chain disruptions, trade instability, changes in customer expectations, and the rise of digital operations. At FMC, we partner with clients at every level of their organization to drive transformational change—and impact—in key areas of operations management ranging from procurement, service operations, and supply chain to manufacturing, capital project management, and end-to-end operational excellence.

Every business has vital tasks and activities that keep them running. These are the processes that are essential to survival, growth, and success. Put together, they’re known as business operations. Getting your business operations as efficient and effective as possible is essential. It’s how you can achieve a level of productivity to outstrip your rivals. We collaborate with our clients to help them improve and optimize internal operations and value chain performance through our operational consulting services. 

Operations are the connection between your organization’s strategy and its lasting success. Now, more than ever, companies that use operations to move fast and build new capabilities at scale are gaining competitive advantage.

FMC’s Operations Practice sits at the intersection of strategy, technology, and transformation to deliver sustainable, inclusive growth. We connect boardroom strategies to the frontline—infusing technology where and when it matters and rapidly delivering lasting transformations enabled by capability building.


Capital Excellence

Supply Chain

Product Development

Service Operations

Capital Excellence

Helping organizations achieve higher and faster returns by deploying best-in-class thinking across the capital projects portfolio and project delivery value chain

Capital strategy and portfolio optimization

We partner with organizations to define strategic direction, optimize capital spend, and build enterprise-wide capex capabilities, including designing digital transformations.

Project development
and value improvement

We identify and evaluate early stage projects and apply strategic levers to improve project business cases significantly. We also optimize design, procurement, and the critical enablers – organization, culture, capabilities, risk, contracting, digital and analytics – to realize the full potential of the project.

Project delivery and construction

We help deliver projects through a disciplined execution rhythm to accelerate schedules, improve safety outcomes, maintain quality, and reduce costs. This end-to-end value assurance and optimization support, tailored to major projects, can be further enhanced by full-time support from McKinsey experts embedded in the leadership team.

Manufacturing & Supply Chain

Creating a lasting impact in global manufacturing and supply-chain operations

Use supply chain and manufacturing operations to create winning strategies

We guide clients through the design and implementation of operational strategies that will stand the test of time, while creating agility and a product portfolio that is commercially and operationally optimized. An interdisciplinary approach—drawing insights from commercial, marketing, IT and digital, and product design—helps clients to unlock next-level productivity gains.


Take a holistic approach to transformation to capture end-to-end value

We show clients how to drive the next S-curve to discover value that is hidden at the intersection of functions—even well-performing ones. More than digitizing operations, we leverage digital and analytics to fundamentally rethink and innovate manufacturing and supply chain operations.

Transform manufacturing processes for better productivity

We help organizations to significantly boost both productivity and effectiveness of core processes, through offerings that encompass everything from digital diagnostics to plant transformations, order management, asset productivity, predictive maintenance, resource-production manufacturing, and lean warehousing.

Boost operational health by identifying skill gaps and building capabilities

Successful manufacturing requires a sweeping upgrade of skills and capabilities, as manufacturers compete with new and agile “digitally native” competitors. We partner with clients to build foundational enablers and develop skills through capability building to create rapid and sustained impact. 

Increase profitability through product and service life-cycle optimization

Our innovative methodology to optimize products shifts the focus from design-to-cost to design-to-value. Taking a customer-back approach, and leveraging the best from our design and analytic teams—including deep learning product digital twins—we bring together customer insight and traditional cost levers in new ways, resulting in improved products for both our clients and their customers.

Leverage digital and autonomous supply chain opportunities

We help clients leverage the opportunities of supply chain 4.0 by incorporating IoT, robotics, and analytics—resulting in a system that allows organizations to react quickly—improving both company performance and customer satisfaction. This digitally connected ecosystem and real-time visibility assists in the removal of silos across the supply chain, resulting in lower costs, smaller inventories, and fewer lost sales.

Product Development & Procurement

Product and service design and transformation to capture the full value in your portfolio

Guide the creation of exciting product and service portfolios

A collaborative approach to design and development steers the creation of new products, services, and software. Our approach, which combines customer, technology, operations, and market insights, along with our partnership with McKinsey Design, creates exciting portfolios of new products and services that deliver the right experience for your customers. 

Increase profitability through product and service life-cycle optimization

Our innovative methodology to optimize products shifts the focus from design-to-cost to design-to-value. Taking a customer-back approach, and leveraging the best from our design and analytic teams—including deep learning product digital twins—we bring together customer insight and traditional cost levers in new ways, resulting in improved products for both our clients and their customers.

Improve agility and effectiveness through development

By delivering a holistic transformation of engineering departments, we ensure organizations remain agile, effective, and ready to deal with a rapidly evolving market.

Optimize spend categories

We leverage proven methodologies to optimize direct and indirect spend categories. A total-cost-of-ownership approach, including considerations of environmental impact, allows us to support clients throughout the entire procurement process to capture the full value available and find new sources of competitive advantage. We also help leading procurement functions leverage the power of analytics, revamp their operating model, and achieve a new step-up in impact delivery

Drive productivity and innovation with suppliers

In a time of rapid innovation, we help clients leverage the broader supply ecosystem to drive process and product development. This results in maximum impact from supplier relationships, using advanced programs to create integrated product and service life cycles.

Maximize procurement impact through agile digital operating model

We guide the creation of a streamlined next-generation operating model, characterized by digital user journeys. By designing agile processes that incorporate source to pay, we help to reduce leakage and to sustain performance to meet future needs.

Service Operations

Transform customer experience, enterprise efficiency, and effectiveness through operational excellence

Improve customer experience and operations

We transform customer experience across traditional and digital touchpoints throughout the customer journey, creating value in customer care and service businesses.

Improve enterprise productivity

We will improve your organization’s performance and health across corporate business capabilities and back-office operations, including automating back-office processes at scale. We’ll show you how to use zero-based productivity to align resources and offer recovery and transformation services for a dramatic turnaround.

Digitize operations to improve customer and employee experience

We guide the design and implementation of next-generation operating models to support the user journey, leveraging the latest automation technologies and analytics at scale.

Make a transformational change

We guide clients to embed agile ways of working and continuous improvement at scale through management systems, culture, and building capabilities, such as lean management programs.

At FMC, we don’t just address operational challenges; we unlock the full potential of your operations for sustained success. Partner with us to drive transformative change and achieve operational excellence in a rapidly evolving business landscape.